Privacy Policy

1. Introduction

Samparana Rewarding Enrich Enterprises Pvt Ltd ("SREE", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website samparana.com (the "Website").

This policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

2. Information We Collect

2.1 Contact Form

When you submit our contact form, we collect the following information that you voluntarily provide:

• Full name
• Email address
• Phone number (optional)
• Service interest (selected from a dropdown)
• Message content

This information is sent via the Resend email API directly to our team at info@samparana.com. We do not store form submissions in any database on our servers.

2.2 AI Chat Assistant

Our website features an AI-powered chat assistant that helps answer questions about our services. When you use the chat:

• Your chat messages are sent to Cloudflare Workers AI (Meta Llama 3.3 70B model) for processing.
• No chat messages are stored permanently. Messages exist only during your active browser session.
• Once you close the browser tab or refresh the page, all chat history is cleared.
• We do not retain, log, or use chat messages for training or analytics purposes.

2.3 Web Analytics

We use Cloudflare Web Analytics, a privacy-friendly analytics service that:

• Does not use cookies
• Does not collect personal data or personally identifiable information
• Does not track individual users across sites
• Only collects aggregate, anonymized page-view and performance data

2.4 What We Do Not Collect

To be clear, this Website:

• Does not use any cookies (first-party or third-party)
• Does not require user accounts or login
• Does not collect payment or financial information
• Does not use tracking pixels or remarketing tools
• Does not sell, rent, or share any personal data with third parties for marketing

3. Purpose of Data Collection

The information you voluntarily provide through our contact form is used solely to:

• Respond to your enquiry
• Provide information about our services
• Facilitate SREE Card membership applications
• Process booking requests for tourism packages

4. Data Storage and Security

We implement reasonable security practices and procedures as required under the SPDI Rules, 2011:

• Contact form submissions are transmitted securely via the Resend API using encrypted connections (HTTPS/TLS).
• The Website is served over HTTPS via Cloudflare, ensuring all data in transit is encrypted.
• AI chat messages are processed in Cloudflare's secure infrastructure and not persisted.
• We do not maintain a user database, and therefore there is no stored personal data that could be compromised.

5. Third-Party Services

Our Website uses the following third-party services:

• Cloudflare Pages — Website hosting and CDN
• Cloudflare Web Analytics — Privacy-friendly, cookie-free analytics
• Google Fonts — Font delivery (Poppins, Playfair Display)
• Calendly — Meeting scheduling (linked externally)

Each of these services has its own privacy policy. We encourage you to review their respective policies for details on how they handle data.

6. Data Retention

• Contact form data: Retained in our email inbox only as long as necessary to respond to your enquiry, and subject to our standard email retention policies.
• AI chat messages: Not retained. Cleared at the end of each browser session.
• Analytics data: Aggregated and anonymized by Cloudflare. No individual data is retained.

7. Your Rights

Under applicable Indian law, you have the right to:

• Access any personal information we hold about you.
• Correct any inaccurate information.
• Withdraw consent for data processing at any time by contacting us.
• Request deletion of any personal information we may hold (such as email correspondence).

To exercise any of these rights, please contact us at info@samparana.com.

8. Children's Privacy

This Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Links to External Websites

Our Website may contain links to third-party websites (such as WhatsApp, Calendly). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, the Grievance Officer for the purposes of this Privacy Policy is:

Any grievance or complaint regarding the processing of personal information shall be addressed within 30 days from the date of receipt.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

• Email: info@samparana.com
• Phone: +91 7327 848 192
• WhatsApp: +91 7327 848 192
• Office: Plot No-2000/2542, Jagannathpur, Atala Road, Balianta, Khordha, Bhubaneswar, Odisha - 752101